Menu

HOME OWNER CARE


Your home is one of the largest purchases you'll make in your life. Recognizing that, it is our intention to deliver your home as complete and trouble-free as possible. And, if a problem arises, our Home Owner Care team is in place to respond quickly and professionally to resolve whatever concerns you may have.

All Legendary homes are designed and built following a strict, controlled process. From technical questions to design details, our Home Owner Care team is here to educate you about your new home.

If you have any questions or require service for your home, please don’t hesitate to ask.

Ask a Question

Scroll Down

THE PROCESS


At Legendary, we know that in all the excitement of getting ready to move into your new home, some details can easily be overlooked. To help make your move as smooth and as enjoyable as possible, we have developed the following 4 simple steps.

WARRANTY


To ensure your new home will be protected for years to come, we’ve teamed up with one of Western Canada's leading warranty administrators, National Home Warranty Group.

All new homes built in BC are protected by the 2-5-10 home warranty insurance, as set out by the Homeowner Protection Act of BC. The 2-5-10 home warranty insurance is widely recognized as one of the strongest and most effective home warranty standards in Canada.

EVERY LEGENDARY HOME IS PROTECTED

2 Years’ coverage on labour and materials as follows

  • 12 months’ coverage for defects in material and labour for your unit
  • 15 months’ coverage for defects in material and labour for the common property (Multi Family Only)
  • 24 months' coverage for defects in material and labour for major systems (heating, electrical, plumbing, etc.)

5 years’ coverage on the building envelope, including coverage on unintended water penetration

10 years’ coverage on major structural items

  • Home Owner Protection
  • Natioanal Home Warranty
  • 2, 5 and 10 Years Warranty

FAQs


Questions are an integral part of the new home buying process. Once you are all settled in, some situations may arise in your new home where a quick answer is all you need. Listed below are some questions that you may have and the answers to put your mind at ease.

Always refer to your New Home Owner’s Guide.

My plugs aren’t working in the washroom?

Reset the GFCI in main washroom.


Why is my main washroom fan continuously running?

As per the electrical code, one fan must be continuously running in order to ensure that air is being circulated out of your home and that no condensation is built up between the vapor barrier in your ceiling and your drywall.


Why is there a metal box located in my entertainment unit?
(If applicable in your home)

The metal box is a voltage regulator for the puck lighting and has to be accessible.


Why are there wires located inside my windows?

The wires are pre-run for an alarm system. All wires are located in the master bedroom closet.


Why is there a switch that does not seem to work on the main floor?
(If applicable in your home)

The switch is pre-wired to control your Christmas lights.


If the paint has scuffs or marks, can I wash it?

No, as it may leave streaks on the wall.


CONASYS


OUR HOME OWNER CARE PROMISE

March 14, 2017 / Home Owner Care Video